Edwin Joshua K

BACHELOR OF SCIENCE & IN APPLIED COMPUTER TECHNOLOGY

MAY 2019 - SEPT 2023

United States International University-Africa (Nairobi)

2.80 GPA

Information and Security Officer

2023 Dec - Present

Better Globe Forestry Ltd [BGF], Nairobi, Kenya

• Designed, developed, and maintained web applications to support various business processes, ensuring user-friendly interfaces and robust functionality. Managed two dedicated servers, overseeing critical functions such as email services and Sage Accounting software to ensure maximum uptime and performance.
• Provided comprehensive technical support to staff, troubleshooting issues across multiple platforms and applications, ensuring seamless IT operations.
• Conducted training sessions to enhance staff proficiency in various ICT tools and applications, leading to improved productivity and effective technology use.
• Led a team of IT professionals, coordinating tasks, mentoring team members, and managing project timelines to ensure the successful delivery of IT projects.
• Regularly updated and maintained software applications, ensuring security, stability, and compliance with industry standards.
• Managed the organization's Voice Over IP VoIP telephone systems, ensuring reliable communication across all departments.
• Successfully managed cloud services on AWS and Microsoft Azure, optimizing resources and ensuring high availability and performance of cloud-hosted applications.
• Played a key role in preparing the IT department's budget, analyzing costs, and optimizing resource allocation to meet financial objectives.

Information communication Technology Intern

2023 Jan - 2023 May

Kenya Tea Development Agency, Nairobi, Kenya

• Ensured smooth operation of computer systems, maximizing user benefits through effective management and support.
• Installed and configured computer hardware, operating systems, and applications to meet organizational needs.
• Continuously monitored and maintained computer systems and networks to ensure optimal performance and security.
• Assisted staff and clients in setting up systems or resolving issues through clear, step-by-step guidance, both face-to-face and over the phone.
• Diagnosed and resolved hardware and software faults, addressing system and network problems promptly to minimize downtime.
• Provided comprehensive support, including procedural documentation and relevant reports to facilitate understanding and future troubleshooting.
• Followed diagrams and written instructions to support computer networks and hardware development, including Java, HTML, CSS, and JavaScript applications